Refund Policy

Refund & Return Policy

We want you to be satisfied with your purchase. If you have an issue with your order, please contact us and we’ll do our best to help.

Order Cancellations

We understand that plans can change.

Cancellation requests must be submitted within 1 hour of placing your order.
Please email nevanasupport@gmail.com with your order number.
Orders that have already been processed or shipped cannot be canceled.
Approved cancellations may be subject to a 15% cancellation/restocking fee.
Shipping fees are non-refundable.

Returns

We offer a 30-day return window from the date you receive your order.

To be eligible for a return:

The product must be unused and unopened.
The product must be returned in its original packaging.
Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
Approved returns may be subject to a 15% restocking fee.

Because our products are health and wellness products, opened or used products are generally not eligible for returnfor hygiene and safety reasons, except where required by applicable law.

Non-Returnable Items

The following items are generally not eligible for return:

Opened or used products
Sale or discounted items
Gift cards
Products that have been damaged or altered after delivery

This does not affect any rights you may have under applicable consumer protection laws.

How to Start a Return

To request a return, email nevanasupport@gmail.com with:

Your full name
Order number
Reason for the return
Photos of the product, if it arrived damaged or defective

Please wait for return authorization before sending anything back. Unauthorized returns may not be accepted.

Refunds

Once your returned item is received and inspected:

You will be notified whether your refund has been approved or rejected.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank or card issuer may require additional processing time before the refund appears in your account.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at nevanasupport@gmail.com with your order number and photos of the issue. We’ll work with you to resolve the problem.

Exchanges

We do not currently offer direct exchanges.

If you need a different product, you may request a return for your original eligible item and place a new order separately.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If the package remains missing, contact us at nevanasupport@gmail.com with your order number and tracking information so we can assist you.

Questions?

Have a question about a return, refund, or order?

Note: This policy is subject to applicable consumer protection laws. Where required by law, your legal rights may differ from the terms stated above.